At L3 Home, we're dedicated to making your online shopping journey as delightful as possible, from the initial browse to the moment your new piece perfectly complements your home.
We recognise that furniture isn't just another item to ship—it's a meaningful addition to your living spaces that require careful handling and thoughtful delivery. The varied shapes and sizes of our products mean shipping furniture presents challenges unlike those of smaller, more conventional items. That’s why we've thoughtfully curated our shipping options to meet the distinctive needs of our products, ensuring their safe arrival at your doorstep.
Finding out the cost of shipping couldn’t be easier: Just enter your postcode on the product page, and our shipping calculator will present available options suited to your location.
You’ll also notice an estimated dispatch timeframe, such as ‘Leaves Melbourne Warehouse within 5 Business Days’ on the same page. Keeping in mind that this timeframe indicates when we hand off your order to our shipping partner—subject to change due to unforeseen circumstances, impacting delivery times, and not the actual arrival date at your doorstep.
To ensure a seamless delivery experience, we aim to send your order in one shipment whenever possible. However, given that our products are stored across different warehouses, there may be instances where items in your order are dispatched separately and, as a result, could arrive at different times.
We offer the following shipping options:
Melbourne VIP
Tailored for our customers in Melbourne, our Melbourne VIP service offers the convenience of choosing your preferred delivery day that fits seamlessly into your week—available Monday to Friday, excluding public holidays. Once your order is placed, we will confirm delivery specifics, ensuring your order arrives directly at your doorstep (ground floor only).
Please note, this service does not include in-home setup or package removal. Should you need these additional services, please email sales@l3home.com.au for more information and assistance.
Standard Shipping
Our Standard Shipping service, in collaboration with a network of trusted delivery partners chosen for their reliability, ensures your order is delivered safely. While we endeavour to reach our customers across the vast landscapes of Australia, please note that delivery to certain remote or less accessible areas may face logistical challenges, leading to longer delivery times or additional considerations.
Each order is entrusted to the delivery partner best suited to the profile of your items, ensuring that, no matter their size or delicacy, they are handled with care. However, as our partners carry out the actual delivery, we appreciate your understanding that some aspects of the delivery process, such as exact timing and handling, are influenced by their operations and policies.
All deliveries are made to the ground floor only. Navigating stairs and lifts presents additional hurdles; therefore, if your delivery location requires special access, please inform us in advance. While we strive to accommodate all delivery scenarios, please note that additional charges may apply for those requiring extra resources.
White-Glove
Exclusively for our Melbourne-based customers, our White Glove service offers the ultimate in delivery convenience. This option includes direct delivery to your preferred room, assembly of your items and the removal of all packaging materials, ensuring your new additions are immediately ready to enjoy without any hassle.
To arrange this delivery experience, simply reach out to us at sales@l3home.com.au, and we'll take care of the rest.
If you have any questions please don’t hesitate to contact us by emailing sales@l3home.com.au
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Small Sized Items
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