FAQs

We are based in Melbourne, Australia.

Wooo we’d love to help! Our stylists will be happy to offer styling advice. You can view our curated collection by checking out ‘Shop By Room’.

Nothing tickles your fancy? No worries, email us and our team will try to curate a style that suits you.

To provide our customers with quality products at great prices, most items are ready-to-assemble unless otherwise specified on the product page.

When items are not sent fully assembled, it’s the ease of transportation at reduced costs.

Our team works exceptionally hard to feature all products in the most accurate way possible on the website. The variance of the texture and colours of the products are based on the electronic device you use to view the items at the time.

You sure do! You will receive a confirmation email once you have placed your order stating what you have ordered, when you ordered it, the colour, size and amount paid. If not, please email our Sales Team and we will resend it to you.

It may be possible to make changes or cancel your order if it is done on the same day of your order has been placed. If this is the case, get in touch with us as soon as possible via our Sales Team and we can help get this sorted!

If it is too late to cancel your order, you may return your order that complies with our Returns Policy within 14 day of receiving your order. A refund will be processed to your original form of payment.

Don’t worry, it happens to the best of us! Simply email our Sales Team as soon as possible, quote your order number and we will amend your details.

Sure thing! In fact for some popular products, we do offer special prices to encourage you to reserve the coming goods. If there isn't a pre-order function on the product which is out of stock, you can email our Sales Team with the item name to place the order. An invoice will be issued with an estimated arrival date once payment is received.

Occasionally an item is sold out, yet it still appear available on the product page. You will be refunded if we are unable to deliver an item you have ordered.

Or, it may be the last one we have in a range and it’s not in a good condition to send or it gets damaged as we’re processing your order. We try hard not to let this happen but when it does, and we can’t get you a replacement we will send you a refund.

Yes! Swatches are a great way to visualize material and colour choices to assist you in making a confident decision. We are happy to provide 3” x 3” swatches (leather or fabric). Simply look out for product listings which has a Swatch Sample button to order them, or alternatively kindly contact our Team to order your sample!

We endeavour to have all in stock items dispatched within 3 business days of payment being received unless otherwise specified on the product page. Occasionally, some orders will be dispatched on the dates indicated on the product page.

The shipping fees vary by the product that you’re ordering and by delivery destination. You may calculate the shipping costs by keying in your postcode in the item’s page. The final postage costs may change depending on additional items that you have added to your shopping cart.

Shipping and delivery times can vary depending on the location of our partners’ warehouse and your delivery address.

Here's a helpful guideline on the delivery lead time:

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces.

Please note that delivery times listed above are only estimations.

Given the nature of our product offerings, we cannot ship to PO Boxes.

As soon as your order has been dispatched, you will receive a dispatch notification email with your tracking details.

For an up-to-date status of your shipment, you may use the tracking details to track the delivery online or call the courier directly to enquire further about your shipment arrival. We hope that helps!

If your tracking is not available and it’s been 7 workings days since you ordered your item, please get in touch with our Operations Team.

Our partners will lovingly prepare and ship your order(s) to you directly, so may you receive your order in several deliveries depending on the item that you’re ordering.

We understand that it is not possible to wait around and wonder when the courier will deliver our items. We suggest our customers to leave a note at checkout if there is a safe and covered place away from the weather for the courier to leave the items.

That way, our customers can avoid the potential of missed delivery and the hassle of organising redelivery with the courier.

While we will try our best ensuring the courier delivers at your preferred time, the delivery route planning is determined by factors like distance, weather, traffic and/or other delivery-related delays. Unfortunately, we are unable to guarantee delivery at a specific time of day.

All deliveries take place during business hours 8:00am to 6:00pm Mondays to Fridays.

The delivery lead time vary depending on the item that you’re ordering. Some items may leave from different warehouse that result in different transit times.

As much as we love for our products getting international attention, unfortunately, we are not able to ship them outside of Australia yet.

If you found something you really like, please email us your shipping details at Sales Team and we will be able to work with you to create a custom quote.

While we do everything we can to ensure your order delivered within the estimated timeframe, however, occasionally there can be unexpected delays during transit that are beyond our control.

If you have any troubles with the delivery of your order or the order has far exceeded the estimated delivery time frame, please email our Operations Team with your order number so we can investigate further for you.

This rarely happens however if situation like this was to arise, please send us an Email Address and we can get this resolved for you.

We currently accept payment through the following payment providers:

• Visa
• Mastercard
• American Express
• PayPal
• Afterpay

It is safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.

Interest-free finances such as Afterpay, commonly referred to as "buy now pay later", has become an increasingly popular way for shoppers to pay for purchases, as it allows you to spread the cost of a purchase over time without having to pay interest.

While interest-free finance isn't like a traditional loan, there are still costs involved, and it's important to understand what you're getting into before you apply.

Please click here for more information about Afterpay.

Before clicking ‘Submit Order’, enter the promo/discount code that was given in the promo code field and it will be applied to your order. Please note you can only use one code at a time.

We try really hard to make sure that your order reaches you in perfect condition; sometimes, things may have damaged in transit. In the unfortunate event that this isn’t the case, please contact us as soon as possible with a detailed description of the issue along with a photo and we will get back to you with the best resolution.

Unfortunately, on occasion our warehouse may send out an incorrect item. If you receive a product different from the one that you ordered, so sorry about that! Please contact us as soon as possible with a photo of the item you received and we’ll be sure to get you the product you ordered.

Some of our products are handmade, have natural imperfections, and/or a unique finish, shape, colour or texture and may vary from the picture you see on our website.

This applies to all products described as “Natural”, “Handmade”, “Washed”, “Brushed”, “Rustic”, “Distressed”, “Hand-Finish”, “Hand-Woven”.

Absolutely! We get that sometimes things just don’t feel quite right once they arrive. You can return full-priced items within 14 days of delivery as long as they’re unused and packed back up just as they were delivered—original packaging, all the bits and pieces included.

Just a heads-up: return shipping is at your cost, and there’s a 20% restocking fee to help cover the handling and behind-the-scenes work that goes into processing a return.

Good question! If you used a promo or early access code, or purchased during a sale event, we don’t offer refunds but you'll be eligible for a store credit or exchange.

Used a first-time welcome code? That’s totally fine, you're still eligible for a refund as long as the return meets our standard conditions.

Either way, we want you to feel confident shopping with us, knowing there’s room to change your mind if something doesn’t feel quite right in your space.

If your order hasn’t been dispatched yet, yes—we can cancel it and organise a refund. Just a little note: payment processing fees (like PayPal, Afterpay or card charges) will be deducted, as those costs are passed on to us and unfortunately aren’t refundable.

Easy—just reply to any of the emails you’ve received from us (no need to start a new one). Let us know what’s going on and we’ll take it from there by guiding you through the return process step by step.

If something’s arrived damaged or not quite what you ordered, don’t stress—we’ll sort it. Just reply to your order email with a few clear photos of the item, the packaging, and the shipping label. Once we’ve reviewed the details, we’ll get back to you with the best next steps from there.

Fair question—returns don’t just go back on the shelf. There’s a bit of behind-the-scenes work involved, from unpacking and checking each piece to carefully repackaging it so it’s ready for the next home. The restocking fee helps us cover those handling costs and ensures we can process returns with care.

All L3 Home pieces come with a 12-month warranty under Australian Consumer Law, covering any manufacturing faults or defects from normal residential use. If something’s not quite right, we’ll work with you to sort it—whether that’s a replacement part, repair, or refund.

Just a heads-up: our warranty doesn’t cover general wear and tear, accidental damage, incorrect assembly, or exposure to the elements. It also doesn’t apply to commercial spaces like hospitality venues or offices, unless approved before purchase.

To make a claim, just reply to your order email with a few clear photos and a quick note about the issue. We’ll review everything and guide you through the next steps.

You can always reach us via our Contact Us page, alternatively you're more than welcome to email us at Sales@L3home.com.au. We are also on live chat (at the bottom right of the screen) on Monday to Friday from 10:00am to 5:00pm if you require an immediate response.

Our business hours are Monday to Friday 9:00am to 5:00pm and we unfortunately do not operate on weekends and public holidays. We endeavour to reply all email within 24hrs and apologies for any delayed responses out of this timeframe.

We’d love to hear from you! Whether it be a residential or commercial application, we would love to help.

Click here to fill out our trade application form.